Sytner Group Reviews

Shopping is all about connections! Just picked up our stunning Bentley Flying Spur from Gary Tipler, who turned our entire journey into a fantastic experience that I'm happy to say still exists in this digital age we find ourselves in. Gary is super friendly, and his knowledge about the product is unmatched. I would definitely recommend him; you won't regret it.

So, I bought a car for £32,000 that was just 10 months old, and guess what? It turns out it had been in an accident. The tailgate was second-hand, the front end wasn’t right, and the paint was peeling off. Customer service? Total rubbish! It takes them ages to respond to emails, and when they do, they just feed you lies. Honestly, this has been the worst experience ever.

After buying literally hundreds of cars, both new and pre-owned, including high-end SUVs, vans, and family vehicles, I gotta say, my latest purchase from Gary Tipler at Sytner Select was just fantastic. From the very first call to picking up my ride today, Gary was on top of everything and met all my expectations. His customer service and expertise are top-notch, and his way of communicating is just excellent. Gary, I really appreciate the amazing experience you provided!

Whenever I head over, I'm really struck by how attentive the staff are, yet they maintain a professional vibe. I leave feeling super happy and well taken care of.

Back in December, I signed up for a service plan thinking I’d get a service in February 2023. This was what my dealership told me, but they didn’t consider my mileage at all.

Now, I’m stuck paying for a package that Audi Nottingham said I needed, but turns out I didn’t, and they won’t refund the cash I’ve already forked out.

I reached out to Audi financial services with my issues, but they just brushed off my email.

Last week, I took my Vantage in for a service. I worked with Ashley and James, and let me tell you, the whole thing was just awesome. The quality of service was top-notch in every aspect. I’ll definitely keep bringing my car to Aston Martin Nottingham. Big thanks to both of you!

The service at the Portsmouth dealership is consistently great. They always complete tasks on time, and the team is super polite and straightforward. No unexpected charges on the invoice. Rob and Nicky are especially welcoming. Excited for many more years of being taken care of here.

The fella who always updated me on the progress and was super attentive throughout.

Louise has been amazing during my entire purchasing journey. She did a wonderful job explaining the different options, was always available to address my queries, and was super detailed during the handover. I definitely recommend Audi Bradford and Louise!

I showed up for my appointment and was welcomed by my service manager right away. He was super nice and courteous. He went over everything that was going to take place with my vehicle in detail. After leaving the showroom, I got a call from Michael letting me know they found an issue. The necessary part was ordered overnight and installed the following day. Michael called again to inform me that my car was all set. It was waiting for me outside, looking spotless. Big thanks to the whole team!

Over the weekend, I had a change of heart after dealing with some intense sales tactics that pushed me to sign, knowing we were in a rush to get back home. I felt really bad about it, but even though I was open to losing part of my deposit, they insisted I had to give up the entire £3000 holding fee. So, I ended up taking the car. What a dreadful experience.

To make matters worse, when we finally got the car home, the rear number plate just fell right off...

I've already shared my thoughts, but let me do it again. I got a call the day before my appointment, told to show up at 8:45 for an MOT that was supposed to be quick. Turns out, I ended up waiting around for about FOUR hours. If I had known it would take that long when I scheduled it, I would've just dropped the car off the day before.

The staff were super helpful, and I appreciated how the ladies kept checking in on me to see if I needed anything. Michael was awesome too, and I really appreciate you for cleaning my car! 🤧

I've been a customer of North Wales Audi ever since I purchased my vehicle from them a few years back. Throughout this time, the service has been top-notch, and when I'm ready for my next ride, you bet I'll be heading back to them for another Audi.

I brought my daughter's Audi A3 in for a diagnostic check. The car had already been to an F1 garage for some repairs, but they couldn't sort out the issue, so they referred it to Derby Audi for a proper diagnostics check to pinpoint the exact problem. They accepted the referral from F1, and I dropped it off. I was informed that there were extra tasks needed, like a software update and some other things, which would take a few hours, so I left it with them. Later, I got a call from Derby Audi saying they wouldn't perform any work on the A3 or the software update because it had been serviced by another garage before. They claimed it was their policy not to work on vehicles that had been touched by other independent shops. However, after chatting with Audi's head office, I found out that this isn't their policy, just Derby Audi's. I've owned several Audis from Derby Audi over the years, but I won't be going back.